Responsibilities

• Deliver contracted projects, products, solutions and services on time, on cost and on quality
• Lead and become primary interface with the respective Customer, assuring Customer satisfaction
• Ensure P/L, revenues, cash flow and support to Order Intake
• Identify and anticipate R&O using ARM tool, defining impact on cost, time and defining mitigating actions
• Lead the programme MFT organization, including Services Center of Competences (Material Services, training, engineering services…), operations, procurement, finance, quality and Commercial and contracts
• Lead implementation of complex and high demanding local industrial cooperation projects (TAI)
• Management and programme interface of local partners such as PTDI
• Lead and consolidate the services offers according to transport and mission aircraft principles: definition of statement of work, architecture, profit and loss and minimum price to be paid during the services offer preparation.
• Assure Entry Into Service (EIS) of any new fleet delivered
• Representation of TASL1 International Services Programme in the region in front of Customers and other stakeholders.
• Ensure Regulatory and Export Control compliance when dealing with classified equipment and information by all the stakeholders, in close collaboration with the Industrial Security and Export Control Departments.
• Support Services Business Growth to develop new business with existing (up-selling) and new customers
• Support to services offer preparation to the opportunities proposed/created by commercial area
• Definition of statement of work, architecture during the services offer preparation
• Integration amongst all Centres of Competence for correct costing and definition of scope
• Help to define industrial local strategy to support contracts
• Providing insight into and data on existing customer to develop new services proposals
• Support Industrial Cooperation and Partnership (IPP) defining new support options and opportunities
• Support International to extend Air Power business unit footprint in the region.

Personal & Interpersonal Skills

• University degree in Engineering
• Vast experience (around 10 years) in Customer Services
• Previous knowledge of Transport and Mission platforms
• Deep knowledge on Programme Management, including Airbus internal certification (Bronze Level). PMI desired
• Knowledge of PM Maturity gates, R&O process including ARM tool
• Spanish and English required
• Able to manage multiple tasks simultaneously, different Customers in several countries
• Experience with international Customers
• Team oriented. Leadership skills and ability to manage (without hierarchy dependency) a diverse work team towards the accomplishment of common goals in a stressful environment
• Motivated to face complex projects in highly demanding environment